Overlanders accepts to make arrangements so that travel services, such as transportation and accommodation facilities and other services, will be provided to the customer in accordance with the travel schedule(s) predetermined by Overlanders.

Booking:

  • Overlanders may accept a booking online, via telephone or email. To confirm a booking a deposit is required – once the deposit is received the booking is confirmed. Spaces will not be reserved without deposits.
  • Overlanders reserve the right to cancel an online booking or refuse a booking at any time.

Payments & Fees:

  • ALL TRANSPORT ONLY deposits amounts are NON-REFUNDABLE or transferrable
  • ALL GUIDED TOUR deposits amounts are NON-REFUNDABLE or transferrable within 90 days of shipping.
  • All balance payments must be made in full at least 60 days prior to the shipment date.
  • Failure to pay outstanding balances prior to this date results in automatic cancellation.
  • Exceptions may be made on a case per case basis considering demand / cancellation list etc.
  • We strongly suggest having adequate Travel Insurance in place at the time of booking.

Flights:

  • It is your responsibility to confirm suitable flights / collection times. Please contact us for recommendations. Should an airline change their schedule, we will do our best to facilitate but it may not be possible considering our shipping schedule/logistics.

Costs Included in the Travel Fee:

  • Transportation fees and charges for transportation facilities used are those expressly indicated in the travel schedule.
  • Re: Guided Tours – please see the specific tour brochure for a list of inclusions and exclusions

Costs not included in Travel Fee:

  • Any expenses other than those listed in the inclusions will not be included in the travel fee.
  • Re: Guided Tours – flights, visas, and any other expenses related to getting to the starting point and from the finishing point are not included in Travel Fees (unless otherwise stated)

Passport & Visa & Travel Requirements:

  • Please ensure that you are fully aware of all passport and visa requirements and that you allow adequate time to obtain them. We personally recommend that you travel with a passport that has a minimum validity of 6 months remaining at all times.
  • Please ensure that you are fully aware of all official travel advice, local customs, current affairs, travel requirements and medical/travel advice. Please check with your GP regarding recommended inoculations.

Travel Insurance:

  • It is imperative that adequate Travel Insurance cover (including medical repatriation) is activated at the point of confirming your booking. Some travel insurance policies do not cover motorcycle travel over a certain cc or for a prolonged duration.

Cancellation/Amendments/Refund Policy:

  • Please note that all payments and deposits are non refundable nor transferrable if cancellation accrues within 60 days of the shipment / tour date (whichever comes sooner).
  • Where possible we will try to accommodate any amendments you wish to make.
  • In the event of curtailment no refunds shall be made.
  • Refunds may be processed via the original method of payment, except for cash transactions where refunds will be provided by cheque.

Feed back / Complaints

  • Customer satisfaction is very important to us and to help us further improve our service we value any feedback both positive and negative. Please email info@overlanders.ie